e-Business

e-Business Specialization

This course is motivated by the needs of companies to conduct business electronically and the key role of Internet technologies. Companies of all types and sizes are faced with moving their business on-line or risk going out of business. This has led to todays situation of exponential growth in e-Business. Electronic business entails the proper application of multiple technologies, such as client-side applications, databases, server programs, security, and user interfaces. This course prepares the student for designing and implementing distributed, Internet-enabled e-Business systems.

(Introductory Certificate)

e- Business Certification Modules
(Introductory Level)

Module 1: Electronic Business: Definitions and Concepts

The EC Framework, Classification, and Content

E-Business Business Plans, Cases, and Models

Benefits and Limitations of EC

The Digital Revolution, Its Business Environment, and Organizational Responses.

Module 2: Evaluation of Underlying Assumptions: Payment methods

E-business Models – Revenue Enhancement

E-business Models – Cost Reduction

Electronic Catalogs and Other Market Mechanisms

Module 3: Auctions as an EC Market Mechanism

Bartering and Negotiating Online

E-Business in the Wireless Environment: M-Business

Module 4: Issues in E-Markets: Liquidity, Quality, and Success Factors

Economics of E-Marketplaces

Competition in the Digital Economy

Module 5: The Role of Middlemen

The Need for Integration of Systems

Integration – Customer Relationship Management

Integration – Enterprise Resource Planning

Integration – Supply Chain Management

e- Business Specialization ü

(Intermediate Certificate)

e- Business Certification Modules
(Intermediate Level)

Module 1: E-Business in the Wireless Environment: M-Business

Issues in E-Markets: Liquidity, Quality, and Success

Factors

Economics of E-Marketplaces

Competition in the Digital Economy

Impacts of E-Markets on Business Processes and Organizations

E-Reality.

Module 2: Internet Marketing and Electronic Retailing (E-Tailing)

E-Tailing Business Models

Travel and Tourism Services Online

Employment Placement and the Job Market

Real Estate, Insurance, and Stock Trading Online

Banking and Personal Finance Online

Module 3: Learning about Consumer Behavior Online

The Consumer Decision-Making Process

One-to-One Marketing and Personalization in EC

Market Research for EC

CRM and Its Relationship with EC

Delivering Customer Service in Cyberspace: CRM Applications and Tool

Internet Marketing in B2B

Module 4: Web Advertising

Advertising Methods

Advertising Strategies and Promotions

Economics of Advertising

Special Advertising Topics

Software Agents in Customer-Related and Advertising Applications.

e- Business Specialization ü

(Advanced Certificate)

e- Business Certification Modules
(Advanced Level)

Module 1: The Accelerating Need for E-Business Security

Security Is Everyone’s Business

Basic Security Issues

Types of Threats and Attacks

Managing EC Security

Securing EC Communications

Securing EC Network.

Module 2: Organizational Strategy: Concepts and Overview

EC Strategy: Concepts and Overview

E-Strategy Initiation

E-Strategy Formulation

E-Strategy Implementation

E-Strategy and Project Assessment

Keys to EC Success

Going Global

EC in Small- and Medium-Sized Enterprises.

Module 3: Advanced Marketing Strategies

Risk

Privacy, security, and protection

Resistance. The importance of proper planning

Maintenance and support

Course Text Book:

e_Business 2.0: Roadmap for Success.

Ravi Kalakota, and Robinson, Marcia.

(2001) Addison-Wesley.

ISBN:0201721651.

Electronic Business 2004: A Managerial Perspective,

Efraim Turban, David King, Jae K. Lee, Dennis Viehland,

3/E, Prentice Hall,

ISBN: 0-13-009493-5