Global Vision International Academy

leadership, excellence & skills !

e-Government

e-Government Specialization

The modernization of public services, development of better governance and stimulation of national economies in the global market are high priorities for governments and senior officials worldwide. Information, Information Systems (IS) and e-Government offer significant opportunities to transform services across government, to citizens and business in response to increasing demands for improvement.

(Introductory Certificate)

e-Government Certification Modules (Introductory Level)
Module 1:	· Defining e-Government · The drivers and pressures leading to e-Government · Developing ‘business’ and ‘IS’ strategy
Module 2:	· Major business and IS implementation issues and their relationships · Identifying citizens needs · Developing an IS strategy to deliver e-Government
Module 3:	· Programme and project management · Knowledge and information management
Module 4:	· Procurement of IS/IT · Security/Privacy
Module 5:	· Delivery channel for e-Government e.g. Internet/Call centres/ Kiosks/ One stop shops · Joining up Government · Organising and resourcing delivery.

e-Government Specialization

(Intermediate Certificate)

e-Government Certification Modules (Intermediate Level)
Module 1:	· Systems development life cycle · Relationship between the user community and technical specialists · Effective use and control of information and knowledge management
Module 2:	· Security and associated legislation · System audits · Selection of hardware, software and communications
Module 3:	· Preparation of cost benefit analysis · Outsourcing and facilities management
Module 4:	· Performance measurement · Service level agreements. A Learning Architecture for Initial Call Center Training at U S West

e-Government Specialization

(Advanced Certificate)

e-Government Certification Modules (Advanced Level)
Module 1:	· Information rich/information poor – reducing inequality · Joined up working – the impact on traditional government structures
Module 2:	· e-democracy and the role of Government · New ways of working
Module 3:	· Resourcing new and improved services · Legal implications and associated policy issues.